Senior Technical Support Associate (Delhi)

Key Responsibilities: Handle SIM activation/renewals and troubleshoot IoT devices Manage customer queries via inbound calls and provide remote technical support Maintain records of customer complaints and resolutions Collaborate with hardware/software teams to resolve issues Conduct device testing and ensure proper documentation Provide timely solutions while ensuring customer satisfaction Assist in inventory management of VTS (Vehicle Tracking System) devices Key Responsibilities: Handle SIM activation/renewals and troubleshoot IoT devices Manage customer queries via inbound calls and provide remote technical support Maintain records of customer complaints and resolutions Collaborate with hardware/software teams to resolve issues Conduct device testing and ensure proper documentation Provide timely solutions while ensuring customer satisfaction Assist in inventory management of VTS (Vehicle Tracking System) devices