Service Delivery Head - IT Infrastructure

As the Service Delivery Head for IT Infrastructure at Atlas Copco, you will play a crucial role in defining and executing the strategic direction for the digital infrastructure. Your leadership will guide the infrastructure teams at the Global IT Hub in India to align services with the evolving needs of internal and external stakeholders. Anticipating and adapting infrastructure services to meet shifting customer demands will be key, ensuring seamless integration with the overall business strategy. Cultivating strong stakeholder relationships through effective communication is essential as you lead initiatives to strengthen collaboration across departments and teams. Your focus on talent acquisition and mentoring will foster continuous learning and skill enhancement, enabling the team to thrive in a competitive landscape. Driving a culture of innovation is expected, leveraging emerging technologies to deliver breakthrough solutions and position Atlas Copco as an industry leader. Resource optimization will be a daily endeavor as you monitor efficiency in project execution, always striving for improvement in delivery quality and customer satisfaction. Representing Atlas Copco at industry tech forums and engaging with external partners will be part of enhancing the impact of infrastructure initiatives. Key Responsibilities: - Proven experience in managing complex IT infrastructure projects, crafting detailed project plans, and delivering results within budget and designated timelines. - Ability to lead and manage cross-functional teams, resolve conflicts, and foster a positive team atmosphere. - Hands-on knowledge of key infrastructure components including Network, Cloud, Data Centre, and Identity Access Management (IAM). - Understanding of infrastructure-related processes like change management, system updates, and performance monitoring. - Familiarity with Agile project methodologies to enhance team performance and productivity. - Exceptional communication skills to convey technical concepts to diverse audiences. - Experience in quality assurance processes to ensure high standards of reliability and quality. Qualifications Required: - Proven experience in managing complex IT infrastructure projects - Ability to lead and manage cross-functional teams - Hands-on knowledge of key infrastructure components - Understanding of infrastructure-related processes - Familiarity with Agile project methodologies - Exceptional communication skills - Experience in quality assurance processes In return, this pivotal position offers the opportunity to shape the future of Atlas Copcos digital landscape, gain global exposure, innovate within a forward-thinking organization, and network with technical experts. The role also involves nurturing a robust local ecosystem, bringing significant advantages and value to Atlas Copco for mutual growth. If you are looking to challenge yourself on the technological forefront and create a center of excellence in infrastructure, this position is perfect for you. The hybrid working arrangement in Pune, India allows for effective time splitting between remote and on-site work to support work-life balance while ensuring resources and collaborations necessary for success. For further inquiries, please reach out to the Talent Acquisition Team, Atlas Copco Group at Phone: +91-XXXX-XXXXXX or Email: careers@atlascopco.com. As the Service Delivery Head for IT Infrastructure at Atlas Copco, you will play a crucial role in defining and executing the strategic direction for the digital infrastructure. Your leadership will guide the infrastructure teams at the Global IT Hub in India to align services with the evolving needs of internal and external stakeholders. Anticipating and adapting infrastructure services to meet shifting customer demands will be key, ensuring seamless integration with the overall business strategy. Cultivating strong stakeholder relationships through effective communication is essential as you lead initiatives to strengthen collaboration across departments and teams. Your focus on talent acquisition and mentoring will foster continuous learning and skill enhancement, enabling the team to thrive in a competitive landscape. Driving a culture of innovation is expected, leveraging emerging technologies to deliver breakthrough solutions and position Atlas Copco as an industry leader. Resource optimization will be a daily endeavor as you monitor efficiency in project execution, always striving for improvement in delivery quality and customer satisfaction. Representing Atlas Copco at industry tech forums and engaging with external partners will be part of enhancing the impact of infrastructure initiatives. Key Responsibilities: - Proven experience in managing complex IT infrastructure projects, crafting detailed project plans, and delivering results within budget and designated timelines. - Ability to lead and manage cross-functional teams, resolve conflicts, and foste