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Company: Atomic North Pvt Ltd Job Title: Salesforce QA with Field Service Lightning (FSL) Exp Location: Bangalore/Chennai Mode: Hybrid (4 Days in a week) Duration: Full Time Shift Timing :- 9:00 AM - 6:00 PM Field Service(FSL) exp is mandatory Excellent Communication Skills Responsibilities: Develop and execute manual and automated test plans for Salesforce Field Service implementations, configurations, and integrations Validate field service workflows, dispatch logic, mobile technician experiences, and service appointment management Collaborate with Salesforce developers, admins, business analysts, and end-users to ensure feature completeness and functionality Participate in requirement reviews to provide QA insights and testability feedback Perform regression testing, system integration testing (SIT), and user acceptance testing (UAT) support Identify, document, and track defects and issues using tools like Jira, Azure DevOps, or similar Ensure testing is aligned with Salesforce best practices, release schedules, and business goals Work with test data creation and environment validation to support accurate and efficient test cycles Participate in Agile ceremonies including sprint planning, retrospectives, and daily stand-ups Qualifications: 5+ years of QA experience, including 1–2 years testing Salesforce Field Service or Salesforce Service Cloud Strong understanding of Salesforce architecture, workflows, validation rules, and process automation Experience testing mobile experiences (iOS/Android) related to field service use cases Familiarity with test case management tools and defect tracking systems (e.g., Jira, TestRail) Excellent analytical, problem-solving, and communication skills Ability to work independently and in cross-functional teams
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