Source description
About the role
About Atos Group
Atos Group is a global leader in digital transformation with c. 63,000 employees and annual revenue of c. €8 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.
The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
We are looking for a technically minded Application Support Engineer to join a team responsible for supporting a workforce management and shift scheduling application. The application processes employee schedules, calculates working hours, and generates data exports used by customers.
This is a hands-on technical support role that combines customer communication, troubleshooting, SQL analysis, code investigation, and bug fixing. Unlike organizations with separate 1st, 2nd, and 3rd line support teams, our engineers are responsible for the entire support lifecycle—from customer contact through root cause analysis to implementing code fixes when required.
Key Responsibilities
Investigate customer-reported issues and respond to support requests.
Analyze application behavior and explain to customers why the system produced a specific result.
Determine whether reported issues are expected system behavior or genuine software defects.
Write and execute SQL queries to prepare reports and analyze data.
Debug and analyze C# code to understand system logic and identify root causes.
Reproduce customer issues in a local development environment.
Investigate complex calculation scenarios, including:
Shift and roster processing
Working hours calculations
Payroll and export calculations
Missing or unexpected calculation results
Fix application defects and perform testing before deployment.
Collaborate with customers and internal teams primarily via email and ticketing systems.
Maintain a strong understanding of both technical implementation and business rules.
Required Technical Skills
Good knowledge of C#
Good knowledge of SQL Server and advanced SQL querying
Understanding of JavaScript
Experience with Git
Ability to debug and troubleshoot complex applications
Experience analysing database-driven business applications
Understanding of software development lifecycle and defect management
Essential Personal Qualities
Strong analytical and investigative mindset
Enjoys solving complex problems and finding root causes
Able to work independently with limited guidance
Comfortable working with both code and customers
Curious and persistent when troubleshooting difficult issues
Strong written communication skills
Ability to learn complex business rules and processes
Detail-oriented and methodical in approach
What’s in it for you?
Wellbeing programs & work-life balance - integration and passion-sharing events
Private medical and dental care
Benefits platform – shopping, cinema, sport etc.
Co-funding of sports activities, e.g. Multisport & OK system cards, b-active program
Courses and certifications e.g. Google Cloud, AWS, ITIL
Conferences and Expert Communities
Gift packages for special occasions: Easter, Christmas, Children’s Day
Appreciation for seniority: additional days off, Atos Jubilee gifts
Hybrid working mode (max. 2 times per month based on a location)
Charity and eco initiatives
What happens next?
Quick conversation with HR
Interview with a Manager/IT expert/project representative
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Choose your future. Choose Atos.
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