Systems Engineer , Linux

Key Responsibilities Monitor and Manage Connectivity Infrastructure components 24*7 Responsible for managing day to day support activities in the form of incident and service requests L2/L3 support for incidents/tickets raised liaise with multiple SME teams and Customer management teams as required System administration of Linux systems and variants Plan, schedule, and implement Infrastructure maintenance activities which include software upgrades, hardware replacement and infrastructure changes Manage escalations from other customer facing teams isolate the issues with proper Troubleshooting steps Root cause analysis Incident report to Management teams and Stakeholders after a Major incident Work with Service Providers, Hardware vendors to determine causes of device failure/issues Communicate effectively with internal and external audiences with varying levels of technical expertise Work on improvement/maintenance projects. Minimum Qualification and Experience At least 3 - 5 years of experience in a Linux environment. RHCSA/RHCE certification and expertise in Linux systems needed. Mandatory Skills Hands on exp in Linux Operating Systems - Potentially to RHCE level. Expertise in troubleshooting Linux based systems - Installation, Remote administration, break-fix support etc. In depth administrative experience in Linux OS variants, Proxy servers, web servers (Apache). Proficiency in at least one major configuration management tool, e.g. Ansible, Chef or Puppet In depth knowledge in patching Linux systems packages. Experience in Scripting will be an added advantage e.g. Python or Perl or Shell scripting Should have Virtualization storage systems knowledge Desired Skills Knowledge of Redhat Satellite server will be advantageous. Familiar with Icinga, Grafana, Postfix. Hands on experience in maintaining and supporting network environment Cisco/Juniper/Huawei devices Knowledge/experience in Firewall devices Cisco, Fortigate, preferred CCNA certification will be an advantage Competency Requirement Excellent communication and inter-personal skills. Exposure to quality systems (ISO / CMMI). Understanding on ITIL process or similar methodologies Should be a quick learner with an eye for detail. Drive for results within deadlines. Demonstrate a high degree of self-motivation and tenacity to get the job done.