Technical Analyst, Linux

Job Description : - Technical Analyst Linux with Scripting experience - Create and support automation using perl, python, bash, etc - Responsible for managing day to day support activities in the form of incident and service requests - L2/L3 support for incidents/tickets raised liaise with multiple SME teams and Customer management teams as required - System administration of Linux systems and variants - Plan, schedule, and implement Infrastructure maintenance activities which include software upgrades, hardware replacement and infrastructure changes - Manage escalations from other customer facing teams isolate the issues with proper Troubleshooting steps - Root cause analysis Incident report to Management teams and Stakeholders after a Major incident - Work with Service Providers, Hardware vendors to determine causes of device failure/issues - Communicate effectively with internal and external audiences with varying levels of technical expertise - Work on improvement/maintenance projects Minimum Qualification and Experience : At least 6 - 8 years of experience in a Linux environment. RHCSA/RHCE certification and expertise in Linux systems needed. Mandatory Skills : - Scripting automation experience in Python, Perl and Shell - Knowledge of infrastructure automation solutions (Ansible, Puppet, etc.) - Experience of Linux systems/server administration with hands-on exp in RedHat/CentOS, LVM, BASH, Icinga, Apache, Postfix, Linux Load Balancers - Troubleshoot performance, availability and functionality issues determine root cause - Familiar with Virtualization Platforms - Experience in version control tools like Gitlab, Code Commit - Experience with Database Desired Skills : - Knowledge of Redhat Satellite server will be advantageous - Familiar with Grafana, Prometheus - Knowledge/Experience in maintaining and supporting network environment - CCNA certification will be an advantage - Competency Requirement - Excellent communication and inter-personal skills - Exposure to quality systems (ISO / CMMI) - Understanding on ITIL process or similar methodologies - Should be a quick learner with an eye for detail - Drive for results within deadlines - Demonstrate a high degree of self-motivation and tenacity to get the job don