Servicenow Service Delivery Manager (Onsite / UAE (Dubai)

Job Title : ServiceNow Service Delivery Manager (Onsite / UAE (Dubai) Location - UAE (Dubai) Work Experience - 7 + Years Job Summary We are seeking a ServiceNow Service Delivery Manager to oversee the delivery, stability, and continuous improvement of a large-scale ServiceNow platform operating within a structured Center of Excellence (CoE) model. This role is responsible for driving end-to-end service delivery across the platform, ensuring that enhancements, operations, and ongoing services are delivered to a high standard. The successful candidate will bring strong ServiceNow platform understanding (functional or techno-functional), enabling them to effectively manage delivery, challenge requirements, and confidently represent the platform and team in stakeholder engagements. Key Responsibilities Own the overall service delivery of the ServiceNow platform, including: Ongoing operations and support Backlog-driven enhancements Release and deployment coordination Act as the primary escalation and decision point for delivery matters, ensuring: Issues are addressed promptly Risks are managed effectively Delivery commitments are met Work closely with stakeholders to: Understand and prioritise demand Challenge and validate requirements where needed Ensure alignment between business expectations and platform capabilities Provide strong leadership to delivery teams, including: Technical consultants and developers Business analysts QA and support functions Drive delivery governance and standards, ensuring: Consistent development practices Controlled release processes Alignment to platform design and reuse principles Ensure quality and accountability across delivery, including: Reviewing progress against commitments Monitoring delivery KPIs and SLAs Supporting issue resolution and performance improvement Act as a trusted point of contact for stakeholders, capable of: Representing technical and functional decisions clearly Managing expectations and resolving conflicts Standing behind delivery teams with confidence Support continuous improvement of service delivery, including: Identifying inefficiencies and bottlenecks Driving optimisation of processes and workflows Promoting effective use of ServiceNow capabilities Required Experience & Skills: 710+ years of experience in Service Delivery, with strong exposure to ServiceNow platforms Strong understanding of ServiceNow modules and capabilities, such as: ITSM ITOM / CMDB HRSD / enterprise services CSM Ability to: Engage confidently with both technical and business stakeholders Challenge requirements and assumptions where necessary Translate high-level needs into delivery direction Proven experience managing: Multi-stream ServiceNow delivery (operations + enhancements) Backlog-driven development and prioritisation Cross-functional teams Strong understanding of: Service delivery models and governance SLA and KPI management Release and change management processes Ability to: Stand firm in stakeholder discussions and defend delivery decisions Support and represent delivery teams effectively Maintain control in complex or high-pressure environments Preferred / Additional Experience: Experience working within: A ServiceNow Center of Excellence (CoE) model Large-scale or multi-entity ServiceNow environments Exposure to: Agile or hybrid delivery models Platform transformation or continuous improvement initiatives Certifications: ServiceNow CSA (preferred for platform understanding) ITIL certification is a plus Job Title : ServiceNow Service Delivery Manager (Onsite / UAE (Dubai) Location - UAE (Dubai) Work Experience - 7 + Years Job Summary We are seeking a ServiceNow Service Delivery Manager to oversee the delivery, stability, and continuous improvement of a large-scale ServiceNow platform operating within a structured Center of Excellence (CoE) model. This role is responsible for driving end-to-end service delivery across the platform, ensuring that enhancements, operations, and ongoing services are delivered to a high standard. The successful candidate will bring strong ServiceNow platform understanding (functional or techno-functional), enabling them to effectively manage delivery, challenge requirements, and confidently represent the platform and team in stakeholder engagements. Key Responsibilities Own the overall service delivery of the ServiceNow platform, including: Ongoing operations and support Backlog-driven enhancements Release and deployment coordination Act as the primary escalation and decision point for delivery matters, ensuring: Issues are addressed promptly Risks are managed effectively Delivery commitments are met Work closely with stakeholders to: Understand and prioritise demand Challenge and validate requirements where needed Ensure alignment between business expectations and platform capabilities Provide strong leaders