Application Support

About the internship: Selected intern's day-to-day responsibilities include: 1. Monitor and ensure the uptime of Avhan platforms (private cloud and SaaS instances) using AI-assisted tools for predictive incident management. 2. Troubleshoot and resolve L1/L2 issues through Avhan's support exchange, escalating critical cases to the Centers of Excellence (CoE) when required. 3. Document incidents, resolutions, and updates accurately in clear, professional English. 4. Monitor SLA compliance by proactively identifying risks, raising alerts, and escalating potential breaches in real time. 5. Collaborate with global clients to provide timely updates and ensure a high level of customer satisfaction. 6. Contribute to the knowledge base by creating AI-ready playbooks, troubleshooting guides, and change management documentation. 7. Assist implementation teams with site deployments, upgrades, and patches following the Jodo CEBP model. 8. Identify recurring issues and recommend process improvements, automation opportunities, and AI-driven enhancements. 9. Participate in shift-based global support operations to ensure 24x7 service availability. Who can apply: Only those candidates can apply who: are available for full time (in-office) internship can start the internship between 20th Jul'26 and 24th Aug'26 are available for duration of 6 months have relevant skills and interests are Computer Science Engineering students * Freshers looking for jobs may also apply Stipend: INR₹ 12,000 - 14,000 /month Deadline: 2026-08-19 23:59:59 Other perks: Certificate, Informal dress code, Job offer Skills required: Microsoft Azure and Google Cloud Platforms (GCP) Other Requirements: 1. Pursuing or have completed a B.E., B.Tech, B.Sc., BCA, or MCA in Computer Science, Information Technology, or a related field. 2. Strong understanding of incident management, SLA-driven support, and escalation processes. 3. Familiarity with databases, networking, Linux, and web servers. 4. Knowledge of software application/helpdesk support, ticketing systems, and root cause analysis (RCA). 5. Excellent written and verbal English communication skills. 6. Ability to use AI-powered monitoring and diagnostic tools. 7. Strong process orientation and the ability to work within structured workflows. 8. Exposure to cloud platforms such as AWS, Azure, or GCP is a plus. 9. Knowledge of communication technologies such as Cloud Telephony, IVR, ACD, Dialers, or Recorders is preferred. 10. Exposure to AI-enabled monitoring, observability, or application performance monitoring (APM) tools is an added advantage. 11. Candidates should be willing to participate in English communication and AI tool proficiency assessments as part of the hiring process. About Company: Avhan Technologies is an enterprise software product company with more than 25 years of innovation in real-time communications, cloud platforms, and enterprise software. We are building Jodo World, a new-generation AI-native Communication & Business Execution Platform that enables enterprises to execute business processes through intelligent conversations across Voice, Video, Chat, WhatsApp, Email, Social Media, WebRTC, and enterprise applications. Our platform combines AI, automation, real-time communications, and cloud-native technologies to help organizations transform customer engagement and business execution. As a lean, technology-driven product company, every engineer has the opportunity to own meaningful parts of the platform and directly influence our product roadmap. Additional information: Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of ₹ 250000 to 350000/year