Platform Engineering Lead (Assistant Manager)

Platform Engineering Lead (Assistant Manager) Location: Dadar (West), Mumbai Department: Platform Engineering Operations Reporting To: CTO Employment Type: Full-Time Work Model: Onsite | 24 7 Platform Operations (Roster Based) About Avhan Technologies Avhan Technologies is an enterprise software product company with more than 25 years of innovation in real-time communications, cloud platforms, and enterprise software. We are building Jodo World , a new generation AI-native Communication Business Execution Platform that enables enterprises to execute business processes through intelligent conversations across Voice, Video, Chat, WhatsApp, Email, Social Media, WebRTC and enterprise applications. Our platform combines AI, automation, real-time communications and cloud-native technologies to help organizations transform customer engagement and business execution. Our engineering roadmap includes: AI-native platform engineering Agentic AI for engineering and business workflows Cloud-native modernization Multi-cloud deployment automation CI/CD transformation Self-healing platform operations Intelligent observability AI-assisted troubleshooting Autonomous release management Enterprise-scale SaaS architecture As a lean, technology-driven product company, every engineer has the opportunity to own meaningful parts of the platform and directly influence our product roadmap. Role Overview We are looking for a hands-on Platform Engineering Lead who enjoys solving complex technical problems, improving platform reliability, automating operations, and enabling engineering teams to deliver software faster and more reliably. This role combines Platform Engineering, Production Operations, Release Engineering, Observability and Customer Platform Engineering. You will work directly with the CTO and engineering leadership to build highly reliable, automated, AI-assisted production environments while supporting enterprise customers across Public Cloud, Private Cloud and Hybrid deployments. Key Responsibilities Platform Reliability Maintain high availability and performance of production platforms. Monitor platform health across applications, infrastructure and databases. Improve scalability, resilience and operational excellence. Drive uptime and platform reliability initiatives. Release Engineering Execute application releases and production deployments. Manage change requests, rollback procedures and release validation. Improve deployment automation and release quality. Work closely with Engineering and QA on release readiness. Incident Problem Management Lead resolution of P1 and customer-critical incidents. Perform Root Cause Analysis (RCA). Implement preventive improvements. Reduce Mean Time To Detect (MTTD) and Mean Time To Resolve (MTTR). Observability Build dashboards, alerts and monitoring. Improve logging and operational visibility. Enhance metrics, traces and diagnostics. Identify performance bottlenecks before customers are affected. Platform Automation Automate repetitive operational tasks. Build operational scripts and workflows. Contribute to AI-assisted operational automation. Support self-healing and auto-remediation initiatives. Customer Platform Engineering Support enterprise production environments. Perform deployments, migrations and upgrades. Work directly with enterprise customers during critical incidents. Ensure SLA compliance and customer satisfaction. Engineering Collaboration Work closely with Product, Engineering, QA, AI Engineering and DevOps. Improve operational processes. Maintain runbooks and knowledge base. Mentor Platform Engineers and Support Engineers. Technologies You Will Work With Cloud AWS Private Cloud Hybrid Cloud Multi-cloud deployment Operating Systems Linux Windows Server Application Platforms Apache Tomcat Apache HTTP Server Nginx Databases MariaDB MySQL SQL Performance Tuning Middleware Redis ActiveMQ Containers Docker Docker Compose Networking TCP/IP DNS VPN Firewalls Load Balancers Reverse Proxy SSL/TLS Communication Technologies SIP VoIP WebRTC Observability Grafana Prometheus Loki Nagios OpenTelemetry (Good to Have) Dynatrace (Good to Have) CI/CD Automation Jenkins Git Shell Scripting Bash Python Infrastructure Automation Deployment Automation AI Engineering Exposure AI-assisted troubleshooting AI copilots Prompt Engineering Operational AI LLM-assisted engineering AI workflow automation Agentic AI concepts (Good to Have) Experience 3 6 years in Platform Engineering, Production Engineering, DevOps, Cloud Operations or Application Support. Experience supporting enterprise SaaS or communication platforms. Experience managing production incidents. Experience with enterprise customers. Exposure to cloud deployments. Experience working in cross-functional engineering teams. What Success Looks Like Within your first year you will help us: Improve platform reliability. Increase deployment automation. Strengthen CI/CD pipelines. Improve observability. Reduce production incidents. Reduce deployment time. Build automated operational workflows. Improve customer platform experience. Contribute to AI-assisted engineering initiatives. Who Will Thrive Here You enjoy: Solving difficult technical problems. Learning new technologies. Automating repetitive work. Working directly with customers. Owning production systems. Building reliable software platforms. Working in a fast-moving product company. Taking responsibility beyond your job title. Why Join Avhan Unlike large organizations where engineers work on small parts of a product, you ll gain end-to-end ownership across architecture, cloud, production, AI, automation and customer deployments. You will have the opportunity to: Work directly with the CTO. Build an AI-native enterprise platform. Learn modern cloud technologies. Contribute to CI/CD transformation. Build intelligent operational automation. Work on Agentic AI initiatives. Build self-healing operational capabilities. Work across Public Cloud, Private Cloud and Hybrid deployments. Influence product architecture. Grow into Platform Engineering leadership. Preferred Certifications AWS Linux Docker Kubernetes (Preferred) ITIL Foundation Networking Certifications (Certifications are desirable but not mandatory.) Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.