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About the role
Role & responsibilities Conduct stakeholder interviews, workshops, and process walkthroughs across commercial, medical, and compliance functions Document as-is / to-be processes, user stories, acceptance criteria, and functional requirements Analyze gaps between legacy Veeva CRM (Salesforce) and target Vault CRM; recommend process and configuration changes Support migration scoping: data elements in scope, business rules, legacy behavior to retain vs. retire Maintain requirements traceability from user story through design, build, test, validation, and migration Support UAT prepare test scripts, coordinate UAT cycles, triage defects Create training materials, user guides, and process documentation for end users transitioning from legacy CRM Act as Product Owner proxy in Agile ceremonies when needed Preferred candidate profile Strong understanding of Life Sciences commercial operations: call planning, HCP targeting, sampling, approved email, MedCommsHands-on experience writing user stories, BRDs/FRDs, and process flows (Visio, Lucidchart, Miro)Working knowledge of Vault CRM modules: CRM Desktop / iPad, CLM, Approved Email, Engage, Events, MyInsightsComfortable navigating both legacy Veeva CRM (Salesforce) and Vault CRM for gap analysisExperience with Agile tools (Jira, Azure DevOps) and requirements managementExcellent facilitation and written communication skills for US client interactions .
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