Tech Support Level 2

Responsibilities Diagnose and troubleshoot issues of the application. Provide support to branches. Generate reports and MIS from the database. Resolve score tickets of the application. Maintain knowledge of SQL. Perform system updates and patching on Windows OS. Qualifications Graduation degree in a relevant stream, preferably BE/B-Tech/M-Tech (Computer Science/IT), MCA or equivalent. Minimum 3 years of postqualification experience in the IT sector or industry. Ability to communicate complex technical information clearly to customers with varying levels of technical knowledge. Thorough understanding of hardware, software, and systems engineering. Ability to diagnose issues, troubleshoot complex problems, and provide effective solutions. Stay current with technological advancements and continuously upgrade technical skills. Willingness to continuously learn and adapt to new tools, technologies, and processes. Embrace change, be open to new ideas, and quickly assimilate new information to remain effective. Effective communication with peers, sharing knowledge, and contributing to a positive team dynamic. Collaboration beyond the IT department, working with crossfunctional teams to address organizational challenges. Help in creating comprehensive documentation, performing meticulous system checks, and ensuring that all technical aspects are considered when addressing an issue. Experience in reconciliation of bank products. Proficiency in MS Office/Office 365 products. Capability to prepare MIS and data analysis. Proficient in MS Excel, MS Word, PowerPoint, and ability to prepare MIS and data analysis. Good knowledge of account, chargeback, and POS transactions. Good communication skills. Responsibilities Diagnose and troubleshoot issues of the application. Provide support to branches. Generate reports and MIS from the database. Resolve score tickets of the application. Maintain knowledge of SQL. Perform system updates and patching on Windows OS. Qualifications Graduation degree in a relevant stream, preferably BE/B-Tech/M-Tech (Computer Science/IT), MCA or equivalent. Minimum 3 years of postqualification experience in the IT sector or industry. Ability to communicate complex technical information clearly to customers with varying levels of technical knowledge. Thorough understanding of hardware, software, and systems engineering. Ability to diagnose issues, troubleshoot complex problems, and provide effective solutions. Stay current with technological advancements and continuously upgrade technical skills. Willingness to continuously learn and adapt to new tools, technologies, and processes. Embrace change, be open to new ideas, and quickly assimilate new information to remain effective. Effective communication with peers, sharing knowledge, and contributing to a positive team dynamic. Collaboration beyond the IT department, working with crossfunctional teams to address organizational challenges. Help in creating comprehensive documentation, performing meticulous system checks, and ensuring that all technical aspects are considered when addressing an issue. Experience in reconciliation of bank products. Proficiency in MS Office/Office 365 products. Capability to prepare MIS and data analysis. Proficient in MS Excel, MS Word, PowerPoint, and ability to prepare MIS and data analysis. Good knowledge of account, chargeback, and POS transactions. Good communication skills.