Source description
About the role
Provide 24X7X365 NOC Support for VAS related issues Manage day to day operations of SMS NOC Customer/Vendor/Route/Rate Configuration Management, Trace Capturing Troubleshooting New clients interconnect and interconnection testing Monitoring of all alarms/alerts from system and System health checklist for various nodes Monitoring Disk Space, log files, Dumps/logs purging, application up-time Capacity management and reporting in case of possible breach of capacity Answer customer emails/calls and provide timely high level of service Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events Head to Head testing/configuration with clients Management reporting as per requirement Maintain a good understanding of al l NOC processes and implement them appropriately TECHNICAL/FUNCTIONAL SKILLS REQUIRED Bachelor of Engineering in Computer/IT/Telecommunication or Bachelors in Science with certifications like CCNA/CCNA Voice Work experience on VAS domain good understanding of telecom concepts Team player with strong interpersonal skills SOFT SKILLS REQUIRED: Excellent analytical, problem-solving and technical troubleshooting skills Strong verbal and written communication skills; Ability to remain composed and professional in stressful, high-pressure situations
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