Technical Support Engineer (MFS)

Graduate with 3+ years of Product Technical support experience Preferred Background - B.SC. IT, BE, BCA, MR, MSC IT, etc. Server administration certification - RHEL Knowledge of MySQL/Oracle Linux is must. Understanding of Java/PHP/C would be added advantage. Understanding related to Fintech Domain Technical Expertise Experience of Windows Server Administration, Monitoring and troubleshooting tools. Working hands on experience on Linux. Working hands on experience on Database its troubleshooting Experience in scripting Excellent problem-solving skills with a desire to take on responsibility Have very good troubleshooting and analytical skills, System performance tuning. Participate in root cause analysis if needed. Maintain and update network diagrams and Service provider information. Preferably experience in network management, monitoring and troubleshooting tools. Good document and technical skills. Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences Familiarity with backup and recovery software and methodologies. Additional experience in Fintech domain is an added advantage. General Expertise Exhibit a high level of individual initiative / effectively lead a team Continually seeks opportunities to increase customer satisfaction and increase client relationships. Build s a knowledge base of each client s business, organization, and objectives. Manages day to day client interaction, communicate effectively with clients to identify needs. Create, or participate in the creation of Support / Solution documentation or UAT testing for Customization deliverables. Work with the client and / or all stake holders to ensure changes are understood and approved. Ensure solution designed meet s internal and client expectations with respect to quality, delivery timelines and strategy. If needed, create customized reporting for the client or team or stack holders. Good communication skills Self-confidence are must. Preferred fluency in English. Ability to take direction from all levels Provide guidance for the team with technical architecture as needed Provide technical leadership for team through design and code reviews, ensuring best technical practices are applied