Desktop Support Technical Lead - Endpoint Operations (Hyderabad)

Desktop Support - Technical Lead-Cloud & Infra Engg Area(s) of responsibility Job Description Role: Desktop Site Team Lead / Technical Lead Endpoint Operations Work Mode: Hybrid (3 Days Onsite) Experience: 68 Years About the Role Birlasoft is seeking a highly skilled and dynamic Desktop Site Team Lead / Technical Lead Endpoint Operations to lead and manage End User Computing (EUC) and Endpoint Infrastructure across enterprise environments. The role requires hands-on expertise in modern endpoint management tools, robust leadership capabilities, and a focus on delivering high-quality IT support, automation, and compliance-driven operations. Key Responsibilities Technical & Operational Leadership Lead onsite/Desktop Support team and act as escalation point for L2/L3 issues Drive incident management, problem management, RCA, and escalation handling Ensure high service availability, SLA adherence, and user satisfaction Endpoint & EUC Management Manage enterprise endpoint environments including Windows 10/11 devices Versee desktop/laptop lifecycle management (provisioning decommissioning) Maintain global standards for endpoint configuration, compliance, and security Endpoint Tools & Infrastructure Administer and optimize Microsoft Intune & SCCM environments Manage desktop image creation, deployment, and SCCM task sequences Support and manage Azure Virtual Desktop (AVD) infrastructure VM provisioning, host pool management, performance monitoring Automation & Deployment Drive automation initiatives using PowerShell and scripting tools Automate software deployments, patching, and imaging processes Lead software packaging (InstallShield or similar tools) Patch & Security Management Oversee patch management (Microsoft & 3rd party tools) Ensure endpoint compliance with security tools and frameworks Work closely with Security teams for Endpoint Protection & Risk mitigation Collaboration & Solutioning Partner with Engineering team. Desktop Support - Technical Lead-Cloud & Infra Engg Area(s) of responsibility Job Description Role: Desktop Site Team Lead / Technical Lead Endpoint Operations Work Mode: Hybrid (3 Days Onsite) Experience: 68 Years About the Role Birlasoft is seeking a highly skilled and dynamic Desktop Site Team Lead / Technical Lead Endpoint Operations to lead and manage End User Computing (EUC) and Endpoint Infrastructure across enterprise environments. The role requires hands-on expertise in modern endpoint management tools, robust leadership capabilities, and a focus on delivering high-quality IT support, automation, and compliance-driven operations. Key Responsibilities Technical & Operational Leadership Lead onsite/Desktop Support team and act as escalation point for L2/L3 issues Drive incident management, problem management, RCA, and escalation handling Ensure high service availability, SLA adherence, and user satisfaction Endpoint & EUC Management Manage enterprise endpoint environments including Windows 10/11 devices Versee desktop/laptop lifecycle management (provisioning decommissioning) Maintain global standards for endpoint configuration, compliance, and security Endpoint Tools & Infrastructure Administer and optimize Microsoft Intune & SCCM environments Manage desktop image creation, deployment, and SCCM task sequences Support and manage Azure Virtual Desktop (AVD) infrastructure VM provisioning, host pool management, performance monitoring Automation & Deployment Drive automation initiatives using PowerShell and scripting tools Automate software deployments, patching, and imaging processes Lead software packaging (InstallShield or similar tools) Patch & Security Management Oversee patch management (Microsoft & 3rd party tools) Ensure endpoint compliance with security tools and frameworks Work closely with Security teams for Endpoint Protection & Risk mitigation Collaboration & Solutioning Partner with Engineering team.