Sr Technical Lead-App Development

Area(s) of responsibility Functional Consultant / Business Analyst – ServiceNow Role Summary: Acts as the bridge between business and technical teams ensuring requirements are aligned with ServiceNow capabilities across modules. Key Responsibilities Conduct discovery workshops and gather business requirements Define as-is/to-be processes across ITSM, ITOM, HRSD, CSM, SPM Create user stories, BRDs, FSDs and process flows Coordinate SIT, UAT and stakeholder validations Work with integration teams for external system alignment Support go-live, hypercare and continuous improvement Skills & Experience Strong knowledge of ITSM, ITOM, ITAM, SPM, HRSD, CSM, SecOps Experience in ServiceNow implementations and migrations Understanding of integrations (REST/SOAP, APIs) Good stakeholder management and documentation skills Certifications: CSA / CIS preferred