Sr Technical Lead-App Development

Area(s) of responsibility Functional Consultant / Business Analyst – ServiceNow

Role Summary: Acts as the bridge between business and technical teams ensuring requirements are aligned with ServiceNow capabilities across modules.

Key Responsibilities:

Conduct discovery workshops and gather business requirements

Define as-is/to-be processes across ITSM, ITOM, HRSD, CSM, SPM

Create user stories, BRDs, FSDs and process flows

Coordinate SIT, UAT and stakeholder validations

Work with integration teams for external system alignment

Support go-live, hypercare and continuous improvement

Skills & Experience

• Strong knowledge of ITSM, ITOM, ITAM, SPM, HRSD, CSM, SecOps

• Experience in ServiceNow implementations and migrations

• Understanding of integrations (REST/SOAP, APIs)

• Good stakeholder management and documentation skills

• Certifications: CSA / CIS preferred