Source description
About the role
Area(s) of responsibility Full time role
Villahermosa , Mexico
Onsite
Analyses and resolves information system issues related to the desktop computing environment, production applications and hardware
Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
Installing authorised software to laptops and desktops
Ensuring security and upgrades are applied to desktops and laptops and kept up to date
Antivirus installation to all desktops and laptops
Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.
Support and assist users with Onboarding & Offboarding process
Support and maintain local conference and meeting room equipment
Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc
Consult with local business and senior leadership to evaluate support requirements and execution planning.
Maintain the Local Asset Management data and ensure the Asset Management toolset are properly updated for periodic review
Technical support for local applications where applicable alongside other tech or business teams Technical Expertise
Skills with M/O flag are part of Specialization
Think Holistically -PL3 (Behavioural) Requirements Definition And Management -PL3 (Functional) Win the Customer -PL3 (Behavioural) Communication Skills -PL4 (Functional) Availability Management -PL4 (Functional) IT Infrastructure -PL4 (Functional) Knowledge Management -PL4 (Functional) Customer Service Support -PL4 (Functional) Incident Management -PL3 (Functional) Service Level Management -PL3 (Functional) Linux administration - PL3 (Mandatory) Wintel Administration - PL3 (Mandatory) Team Management -PL3 (Functional) Network Support - PL2 (Optional) One Birlasoft -PL3 (Behavioural) Results Matter -PL3 (Behavioural) Get Future Ready -PL3 (Behavioural) Help the tribe -PL3 (Behavioural)
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