Source description
About the role
Area(s) of responsibility Job Description – Senior SME (Wintel, Virtualization & Multi-Cloud)
Role Title
Senior Subject Matter Expert – Wintel, Virtualization & Cloud Platforms
Experience
12–18 years (with strong domain depth in infrastructure & cloud platforms)
Job Summary
We are seeking a highly experienced Senior Subject Matter Expert (SME) to lead and govern enterprise-scale infrastructure environments spanning Wintel, VMware, Citrix VDI, VxRail, and multi-cloud platforms (Azure, AWS, OCI) .
The role will act as the technical authority and escalation point (L3/L4) across infrastructure towers, ensuring high availability, performance optimization, security compliance, and continuous service improvement for a global managed services environment.
The SME will also drive architecture evolution, cloud transformation, automation, and operational excellence initiatives aligned with business and contractual expectations.
Key Responsibilities
- Technical Leadership & SME Ownership
Act as the primary SME across Wintel, VMware, Citrix VDI, and hybrid cloud platforms
Provide L3 support and lead resolution of critical incidents and complex problems
Define and enforce standards, best practices, and governance controls
Serve as the technical escalation point for service delivery and customer interactions
- Infrastructure & Platform Management
Manage and optimize:
Windows Server environments (AD, DNS, GPO, patching)
VMware ecosystem (vSphere, ESXi, vCenter, clusters, HA/DRS)
Citrix VDI (CVAD, DaaS, NetScaler/ADC, StoreFront)
VxRail / Hyper-Converged Infrastructure
Ensure availability, capacity planning, performance tuning, and lifecycle management
- Cloud & Hybrid Architecture (Azure, AWS, OCI)
Design, deploy, and optimize workloads across:
Microsoft Azure
Amazon Web Services (AWS)
Oracle Cloud Infrastructure (OCI)
Drive:
Cloud migrations (lift-and-shift / modernization)
Hybrid integration (on-prem ↔ cloud)
Cost optimization and right-sizing initiatives
Ensure cloud platform governance, security, and compliance adherence
- Virtualization & VDI Strategy
Own end-to-end Citrix VDI architecture and operations
Ensure performance optimization and seamless user experience
Define strategies for:
Image management (MCS/PVS)
DR/BCP frameworks
Migration to cloud-based VDI platforms
Drive modernization (e.g., DaaS, cloud-native VDI approaches)
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