Source description
About the role
Area(s) of responsibility
Role Summary
Provide production support and operational ownership for Oracle EPM Cloud applications across EPBCS (Planning), FCCS (Financial Consolidation and Close), EPRCS (Narrative Reporting), and PCMCS (Profitability & Cost Management) . Ensure stable month/quarter/year-end operations, timely incident resolution, reliable data integrations, and continuous improvements for performance, controls, and user experience.
Required Qualifications / Work Experience
10-12 Years of experience in Hyperion, Essbase, HFM, EPBCS, FCCS, EPRCS & PCMCS.
6+ years of hands-on Oracle EPM experience in application support (L2/L3).
6+ years of EPBCS (Planning) support experience covering:
Troubleshooting business rules/calculations, runtime prompts, job failures, and performance issues
Support for planning artifacts: forms, dashboards, task lists and metadata changes
Support for forecast/budget cycles, user issues, and data validation/reconciliation
3+ years of support experience across FCCS, EPRCS (Narrative Reporting), and PCMCS (hands-on production support and issue resolution).
Strong experience troubleshooting integrations/data loads (Data Integration and/or file-based loads; APIs/automation a plus).
Experience with ITSM tools (e.g.,Jira & confluence), SLA management, and stakeholder communications during critical cycles.
Ability to provide on-call/after-hours support during planning and close windows.
Experience with EPM Automate , Groovy scripting, REST APIs, and CI/CD style deployment approaches.
Experience with EPM Cloud monthly patching, regression testing, and release management, JIRA & Release management.
Exposure to EDMCS, EDMCS integration with ERP Cloud and all other EPM modules and formal metadata governance processes.
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