ServiceNow Developer

We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.

Req Id : 116214

Job Title : ServiceNow Developer

Business Unit sector : CPL-BECIO-CIO

Department: BVCPL CIO

Work Location : INPUNE

Opportunity Type : Staff

Relocation eligible : Yes

Full time/Part time : Full-Time

Contract Hire Only for this Project: No

Visa Sponsorship Available: No

Recruiter : Indranee Bindu Job Summary We are seeking a ServiceNow Developer to design, develop, and maintain scalable solutions across the ServiceNow platform. This role is responsible for translating business requirements into technical solutions, spanning configuration, scripting, integrations, and platform automation across multiple enterprise workflows.

This is a developer-focused role that operates across multiple ServiceNow domains (ITSM, ITAM (SAM/HAM), ITOM, IRM, SecOps, SPM, CMDB, and emerging capabilities), assigned based on backlog demand and platform priorities.

The ideal candidate brings strong JavaScript proficiency, hands-on platform scripting expertise, and a configuration-first mindset, building solutions that are maintainable, upgrade-safe, and aligned to platform governance standards.

This role operates on an overlapping coverage model with onshore (US-based) teams, ensuring continuity of delivery and platform support across global time zones. Key Responsibilities

Design, Develop, and Implement

Build and customize ServiceNow applications and modules including ITSM, ITOM, ITAM, SAM, IRM, and other enterprise workflows

Develop and maintain integrations between ServiceNow and other enterprise systems using REST/SOAP APIs, MID Servers, and IntegrationHub

Build and configure Scripted REST APIs for inbound/outbound data flows

Develop catalog items, record producers, and service request workflows

CMDB & CSDM Management

Implement and maintain a healthy and accurate CMDB following CSDM principles

Design and maintain data models, IRE rules, and relationships between Configuration Items (CIs) to support IT operations and business services

Support Discovery, Service Mapping, and reconciliation configurations

Automation & Optimization

Develop automation solutions leveraging Flow Designer, subflows, orchestration, and custom scripting to streamline IT and business processes

Enhance platform performance, availability, and reliability through proactive maintenance and optimization

Build and maintain workflows, notifications, and scheduled jobs

Governance & Best Practices

Adhere to ServiceNow development best practices including code reviews, reusability, documentation, and compliance with organizational standards

Maintain platform integrity during upgrades, patches, and deployments

Follow configuration-first principles to minimize technical debt and preserve upgrade-safety

Manage Update Sets, application scoping, and instance deployment practices

Testing & Troubleshooting

Conduct unit testing, debugging, and root-cause analysis throughout the development lifecycle

Leverage ATF (Automated Test Framework) for repeatable test execution

Troubleshoot and enhance existing ServiceNow solutions to meet evolving business needs

Collaboration & Delivery

Work with Capability Leads, Architects, and stakeholders to translate requirements into scalable technical solutions

Participate in Agile/Scrum ceremonies and contribute to sprint planning, estimation, and retrospectives

Provide effort estimates for development work and communicate technical risks or dependencies

Maintain development documentation and contribute to knowledge base articles

Follow-the-Sun Collaboration

Provide overlapping coverage with onshore (US-based) teams to support continuous delivery

Participate in handoff protocols to ensure visibility into in-flight work, blockers, and decisions

Support off-hours releases, urgent fixes, and global delivery cadence as required

Continuous Improvement

Research and implement emerging ServiceNow capabilities including Predictive Intelligence, Performance Analytics, and NowAssist

Stay current with ServiceNow releases and evaluate new features for adoption

Contribute to technical standards, runbooks, and platform best practices

Management Responsibilities Acts in capacity of a "lead person." Does not have management responsibility for the people to whom they provide work direction. Preferred Qualifications

5– 12 years of hands-on ServiceNow development and configuration experience

Proven expertise in one or more of the following: ITSM, ITOM, ITAM (SAM/HAM), SAM, IRM, SecOps, CSDM, and CMDB

Strong proficiency in JavaScript, Glide API (GlideRecord, GlideSystem, GlideAggregate), HTML, CSS

Hands-on experience with REST/SOAP integrations and Scripted REST APIs

Experience with ServiceNow data structures, Update Sets, ACLs, Business Rules, Client Scripts, UI Policies, and UI Actions

Experience with Flow Designer, subflows, and workflow automation

Experience with Update Sets, application scoping, and instance deployment practices

Experience working in Agile/Scrum delivery environments

Strong problem-solving and analytical thinking

Excellent written and verbal communication skills (English proficiency required for global team collaboration)

High attention to detail with a focus on quality, efficiency, and continuous improvement

Ability to work collaboratively in cross-functional and globally distributed teams

Preferred

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

One or more Implementation Specialist Certifications (CIS-ITSM, CIS-ITOM, CIS-SAM, CIS-HRSD, CIS-Discovery, etc.)

Experience with:

IntegrationHub and MID Server configurations

UI Builder, Workspaces, and Now Experience Framework

Service Portal widget development

Predictive Intelligence, Performance Analytics, and NowAssist

Familiarity with ITIL v4 fundamentals

Experience with ATF (Automated Test Framework) for script testing

Experience operating in follow-the-sun support models with global teams

Minimum Qualifications

• Bachelors degree in computer science or related field OR equivalent work experience. In addition to the education requirements, eight years related experience. Training related to business area supported (i.e. Accounting, Engineering, etc.).

• All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

• Certifications Work Environment/Physical Demands Typical office environment.

Competencies Interpersonal Skills Communicates effectively Salary Plan ITS: Information Technology Service Job Grade 016 BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy. We offer professionals an array of health and welfare benefits that vary based on their geographic region and employment status. This may include health, life accident and disability insurances, paid time off, financial programs and more. Professionals may also be eligible for a performance-based bonus program.

By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.