Expert Support Engineer Supply Chain, Planning and Optimization (Bengaluru)

Overview: - Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor s Best Places to Work - Blue Yonder is the world leader in digital supply chain transformations and omni-channel commerce fulfillment. Our end-to-end, cognitive business platform enables retailers, manufacturers and logistics providers to best fulfill customer demand from planning through delivery. With Blue Yonder, you ll unify your data, supply chain and retail commerce operations to unlock new business opportunities and drive automation, control and orchestration to enable more profitable, sustainable business decisions. Blue Yonder - Fulfill your Potential - Seeking an astute individual that has a strong technical foundation with the additional ability to be hands-on with the broader engineering team as part of the development/deployment cycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams. What youll do: - Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases - Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in Blue Yonder Planning Solution Operate Team - Provide advice to Blue Yonder partners and customers regarding industry best practices and process methodology - Document learnings and create knowledge articles for repeated cases - Bring in current ideas for automation, re-use and service improvements - Understand the SaaS offering, features and functionality deployed for a given customer. - Work closely with the Blue Yonder Planning SCPO Solution Experts for complex issue resolution including Product Development - Continuous learning on latest Blue Yonder Planning Solutions. What we are looking for: Industry experience: - 10+ years of experience in the Software/SaaS industry - 5+ years of Supply chain domain experience - Reta .