Support Engineer 2 Hyderabad (India)

Overview Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoors Best Places to Work Seeking an astute individual that has a robust Supply Chain/Warehouse domain experience and technical knowledge with the additional ability to be hands-on with the broader teams as part of the development/deployment and maintenance cycle, and positive knowledge of industry best practices, with the ability to implement them working with customers and internal platform, and the product teams. Scope Core responsibilities include understanding the customer requests, supporting our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. The team currently comprises of 100+ global associates across geographies and is expected to grow. The incumbent will need to have leadership qualities to also mentor junior and mid-level support engineers in our team. Our Current Technical Setting Software: Java, GIT, Rest API, OAuth, PL/SQL Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture Cloud Architecture: MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub, Azure AD) Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite What Youll Do BY WMS (WMS Warehouse Management System) Support Engineer will be responsible to work with global technical and functional teams under various customer engagements. Individual will work with region customers/stakeholders to understand the request, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. Individual to gather and understand the functional reported issues/problems and drive towards solutions and fixes, adhering to defi .