Technical Account Advisor Int

Role Overview: You will be joining a leading AI-driven Global Supply Chain Solutions Software Product Company recognized as one of Glassdoor's Best Places to Work. Your role will involve utilizing your supply chain background to support the customer success team in implementing and supporting projects, while also applying deep knowledge of industry best practices and collaborating with multiple cross-functional teams. As a Shared Services Lead, you will play a crucial role during the customer implementation lifecycle, ensuring timely completion of all Cloud-related activities by the respective cross-functional teams and proactively addressing risks to avoid delivery delays. Key Responsibilities: - Own a portfolio of enterprise customers and understand their operational needs and technical challenges - Develop plans to address customer needs and ensure adherence to SaaS policies and procedures - Drive overall service delivery success by balancing customer expectations with delivery realities - Manage customer escalations for service issues, involving internal departments as necessary - Establish relationships with customers beyond tactical delivery details to focus on longer-term objectives - Stay updated on new product releases, benefits to customers, and collaborate with account teams for proactive positioning opportunities - Act as the primary point of contact for customer technical queries, issues, and escalations, coordinating resolutions with internal teams - Collaborate with internal account teams on key metrics and objectives for business reviews - Identify upsell/cross-sell opportunities and work with sales/renewals teams for implementation - Nurture Customer Reference status and focus on customer satisfaction, health, and advocacy - Collaborate effectively with internal departments for issue resolution and customer satisfaction - Lead customer escalations in the region as directed by management Qualifications Required: - Bachelor's degree with 10 to 12 years of experience in the supply chain domain and related technologies - Minimum 2 years of experience in a Technical Account Advisor role or similar (e.g., customer support, account management, customer success) - Experience in application and understanding of SaaS technology landscape - Strong project management, consultative, and communication skills - Familiarity with service management frameworks like ITIL - Ability to work across different time zones with overseas offices - Analytical and problem-solving skills with a focus on teamwork and proactive contribution - Well-organized and able to work effectively under pressure Please note that the job description does not include any additional details about the company. Role Overview: You will be joining a leading AI-driven Global Supply Chain Solutions Software Product Company recognized as one of Glassdoor's Best Places to Work. Your role will involve utilizing your supply chain background to support the customer success team in implementing and supporting projects, while also applying deep knowledge of industry best practices and collaborating with multiple cross-functional teams. As a Shared Services Lead, you will play a crucial role during the customer implementation lifecycle, ensuring timely completion of all Cloud-related activities by the respective cross-functional teams and proactively addressing risks to avoid delivery delays. Key Responsibilities: - Own a portfolio of enterprise customers and understand their operational needs and technical challenges - Develop plans to address customer needs and ensure adherence to SaaS policies and procedures - Drive overall service delivery success by balancing customer expectations with delivery realities - Manage customer escalations for service issues, involving internal departments as necessary - Establish relationships with customers beyond tactical delivery details to focus on longer-term objectives - Stay updated on new product releases, benefits to customers, and collaborate with account teams for proactive positioning opportunities - Act as the primary point of contact for customer technical queries, issues, and escalations, coordinating resolutions with internal teams - Collaborate with internal account teams on key metrics and objectives for business reviews - Identify upsell/cross-sell opportunities and work with sales/renewals teams for implementation - Nurture Customer Reference status and focus on customer satisfaction, health, and advocacy - Collaborate effectively with internal departments for issue resolution and customer satisfaction - Lead customer escalations in the region as directed by management Qualifications Required: - Bachelor's degree with 10 to 12 years of experience in the supply chain domain and related technologies - Minimum 2 years of experience in a Technical Account Advisor role or similar (e.g., customer support, account management, customer success) - Experience in application and understanding of SaaS te