Software Support Engineer

Key Responsibilities: Provide technical support to customers via phone, email, or remote accessTroubleshoot software issues and provide timely resolutionsInstall, configure, and maintain software applicationsLog and track customer issues using ticketing systemsCoordinate with the development team for bug fixes and enhancementsProvide product training and guidance to usersMaintain documentation of support activitiesEnsure high customer satisfaction through effective communicationRequired Skills: Basic knowledge of SQL / Database conceptsUnderstanding of software applications and troubleshooting methodsGood communication skills (Tamil & English preferred)Problem-solving abilityBasic networking knowledge is an added advantageAbility to handle multiple support requestsQualification: Bachelors degree in Computer Science / IT / related field01 years of experience in Software Support / Technical SupportPreferred Skills (Optional): Experience in ERP / CRM software supportFamiliarity with remote support toolsKnowledge of ticketing systemsJob Type: Full-time Compensation: From 15,000.00 per month Benefits: Provident FundWork Location: In person .