Software Support Engineer (Coimbatore)

Key Responsibilities: - Provide technical support to customers via phone, email, or remote access - Troubleshoot software issues and provide timely resolutions - Install, configure, and maintain software applications - Log and track customer issues using ticketing systems - Coordinate with the development team for bug fixes and enhancements - Provide product training and guidance to users - Maintain documentation of support activities - Ensure high customer satisfaction through effective communication Required Skills: - Basic knowledge of SQL / Database concepts - Understanding of software applications and troubleshooting methods - Good communication skills (Tamil & English preferred) - Problem-solving ability - Basic networking knowledge is an added advantage - Ability to handle multiple support requests Qualification: - Bachelors degree in Computer Science / IT / related field - 01 years of experience in Software Support / Technical Support Preferred Skills (Optional): - Experience in ERP / CRM software support - Familiarity with remote support tools - Knowledge of ticketing systems Job Type: Full-time Compensation: From 15,000.00 per month Advantages - Provident Fund Work Location: In person .