ServiceNow Support Analyst/ Senior Support Analyst

About BNP Paribas Group: BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region. About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions. About Businessline/Function :ITG is a group function established recently (2019) in ISPL with presence in Mumbai, Chennai. We collaborate with various business lines of the group to provide IT Services.Job Title:Senior Support AnalystDepartment:ITGLocation:MumbaiBusiness Line / Function:ITGPReports to:(Direct)NAGrade: (if applicable)(Functional)NANumber of Direct Reports:Directorship / Registration:NAPosition PurposeManages and resolves incidents against ServiceNow applicationsResponsibilitiesDirect ResponsibilitiesPerforms routine maintenance to include performance monitoring and error identification/remediationManages Update Set creation and migrationSchedules and verifies instance clonesLeads ServiceNow upgrade planning and execution with the Change ManagerManages Instance Security, User/Group Access/Access Control ListsEnsures support to ServiceNow usersContributes to ServiceNow releasesWork closely with product owners to report defects and manage incidentsIs consulted to define change strategy and calendarWorks with different level of support amongst entitiesTechnical & Behavioral CompetenciesXML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IPBasic understanding of ITIL methodologiesServiceNow Certified System Administrator mandatory, ITIL v3 highly preferredAbility to configure and enhance core applications including, but not limited to, platform UIs, service portal, mobile app, tables, forms, lists, catalogs, workflows, roles, properties, business rules, ACLs, dashboards, homepages, and reports. Specific Qualifications (if required)Mandatory Requirements 2 years of ServiceNow Admin experience, ServiceNow certification, good communication skills.Good to Have ITIL V3/4 certified.Ability to effectively organize work across multiple projectsSkills ReferentialBehavioural Skills: (Please select up to 4 skills)Ability to collaborate / TeamworkCommunication skills - oral & writtenOrganizational skillsResilienceTransversal Skills: (Please select up to 5 skills)Ability to understand, explain and support changeAnalytical AbilityAbility to develop and adapt a process Choose an item.Choose an item.Education Level: Bachelor Degree or equivalentExperience LevelAt least 2 yearsOther/Specific Qualifications (if required)NA About BNP Paribas Group: BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region. About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India S