Implementation Engineer

The Implementation Engineer is responsible for the successful deployment and adoption of SmartQ platform solutions across client locations. The role involves end-to-end implementation, system configuration, user training, and post-go-live support. Acting as a key liaison between clients and internal teams, the engineer ensures client requirements are accurately translated into effective system setups. This position owns issue resolution, stakeholder coordination, documentation, and adherence to service standards. Strong communication, problem-solving skills, and readiness to travel are essential to drive customer satisfaction and long-term platform success. Do you possess all these skills and wish to make an impact in the world of food and technologyJoin us now! Implement and deploy SmartQ platform products remotely and on-site for client locations. Configure applications, manage menu setup, validate system functionality, and ensure smooth go-live. Train clients and end users on product usage, workflows, and best practices. Create, update, and maintain implementation guides, user manuals, and support documentation. Act as the primary point of contact for clients, handling queries via email, calls, and chat. Manage client expectations by clearly communicating deliverables, timelines, and platform capabilities. Coordinate with multiple client stakeholders, including decision-makers, site managers, and on-ground operational teams. Identify, troubleshoot, and resolve issues across SmartQ solution platforms. Handle customer inquiries and complaints, ensuring timely resolution and high customer satisfaction. ake full ownership of customer issues until closure, escalating to internal teams when required. Support pre-sales and post-sales activities, including demos, onboarding, and ongoing support. Maintain accurate documentation for reporting, issue tracking, and client communications. Qualifications: Bachelor s degree in any discipline. 2+ years of experience in implementation, technical support, customer support, or a related role. Excellent written and verbal communication skills in English with strong email etiquette. Strong stakeholder management and interpersonal skills. Hands-on troubleshooting skills and comfort working with technology-driven platforms. Ability to multitask, prioritize, and manage time effectively. Willingness to travel across India for client implementations and launches. Strong sense of ownership, collaboration, and process adherence. Message from CEO: Weve come to realize that were not merely in the B2B Food service industry; were in the business of Capturing Hearts. We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, lets play our part in making this world a more beautiful place.