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About the role
Job Description - Provide L2/L3 support for resolving complex technical issues - Troubleshoot and debug software, applications, and systems - Collaborate with cross-functional teams to ensure timely resolution - Develop tools and scripts to enhance troubleshooting processes - Act as a mentor for junior team members and provide training - Conduct regular performance analysis and identify areas for improvement - Stay updated with industry trends and incorporate best practices - Communicate effectively with stakeholders to provide updates and gather requirements - Document resolutions and create knowledge base articles for future reference Responsibilities: - Provide L2/L3 support for complex technical issues - Troubleshoot and debug software, applications, and systems - Collaborate with cross-functional teams for timely issue resolution - Develop tools and scripts to streamline troubleshooting - Mentor junior team members and conduct training sessions - Perform regular performance analysis and suggest improvements - Stay abreast of industry trends and best practices - Communicate efficiently with stakeholders for updates and requirements - Document problem resolutions and create knowledge base articles Requirements: - 3-10 years of experience in L2/L3 technical support - Proficiency in troubleshooting and debugging - Robust collaboration and communication skills - Ability to develop tools and scripts for enhancing processes - Experience in mentoring and training team members - Analytical mindset for performance analysis and improvements - Keeping up-to-date with industry trends and best practices - Documentation skills for creating knowledge base articles .
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