Bilingual Service Desk - Korean

Bilingual Service Desk - Korean Employment type Full time Worksite flexibility Remote Who We Are reputed company is a global technology services firm with over 8,500 associates worldwide and a yearly reputed company of $1 billion+. We have over 40 years of reputed company in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and reputed company to do what is rightwhatever it takes. Our reputed company-made solutions create lasting results across the reputed company and reputed company sectors, and we are trailblazers in bringing neurodiversity to the reputed company. Job reputed company We are looking for a customer service-oriented Bilingual Korean/English Service Desk Analyst to reputed company Level 1 technical support to users in an efficient and accurate manner. A service desk analyst is responsible for providing service desk support to our customers and applying technical knowledge and customer service skills reputed company phone, email, or chat. The goal is to ensure that customer value is maintained to the standards set forth by the customer. Job reputed company What You'll Do reputed company General IT end-user support including Utilize excellent customer service skills and reputed company customers' expectations reputed company reputed company telephone, e-mail, chat, and one on one with customers to identify and diagnose technical issues and problems reputed company first-level support including but not limited to resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the reputed company), and other "how-to" questions Properly escalate unresolved issues to the next level of support with strong supporting documentation Following documented processes to resolve customer issues. Ensure reputed company recording, categorization, documentation, and closure of reputed company tickets Analyze the reputed company and urgency of customer issues and prioritize appropriately Recommend procedure modifications or improvements. Drive reputed company results in Customer Experience through reputed company responses and reputed company interaction Demonstrate self-direction in meeting targets for performance metrics to reputed company daily individual work goals and team monthly metrics Preserve and grow your knowledge of Service Desk procedures, products, and services May reputed company other job duties as directed by Team reputed company or Service Delivery Leader What You'll Need Required Proficient in Korean Language 6-12 months' experience in a Service Desk role and/or technical support role 6-12 months of customer service experience in a reputed company industry High School Diploma or GED Associate degree preferred in a reputed company field Technical Skills - Required Strong troubleshooting and documentation skills Other Requirements Excellent customer service skills Strong attention to detail and strong communication skills (both written and oral) Excellent work ethic Problem-solving skills Competency Statement(s) Solution driven Detail oriented Physical Demands Ability to safely and successfully reputed company the essential job functions consistent with the reputed company and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to reputed company around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any reputed company-employment testing, or otherwise participating in the employment selection process, please reputed company your inquiries to application.accommodations@reputed company.io or (888) 824 8111. Apply tot his job Apply To this Job .