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About the role
Job Description Job Title: Technical Support Rotational or Rostered Shift timings and week offs Experience Required: 2+ yrs. Notice Period: Immediate joiners / 15-30 days. Location: Noida, Sector-68 (Work from Office) Job Overview: Candidate will be responsible in hardware, networking, or system troubleshooting/diagnosis problem solving technical support. Key Skills: POS Hardware Support Installed, configured, and POS products, barcode scanners, receipt printers, cash drawers, card payment devices, customer displays, and other POS peripherals. Key Responsibilities: Provide remote technical support to customers and field teams via phone, email, and ticketing systems for POS hardware and peripheral-related issues. Diagnose and troubleshoot issues related to POS terminals, barcode scanners, receipt printers, cash drawers, card payment devices, customer displays, and other POS peripherals. Guide customers through step-by-step troubleshooting procedures to identify and resolve hardware and connectivity issues. Log, track, prioritize, and resolve support tickets while ensuring compliance with SLA commitments. Provide technical guidance and training to customers on the proper usage and maintenance of POS equipment. Abale to installation and troubleshooting Printer and scanners and other output devices. Excellent problem determination and problem-solving skills. Excellent time management and troubleshooting skills. Communication & Interpersonal Skills. Creative Thinking Skills. Why us? Perks & Benefits: Immense opportunities for growth, personal development & career opportunities. We also champion a workplace culture that thrives on passion, collaboration, efficiency, and innovation. Dynamic Teamwork Environment, Fantastic flexibility Work life balance.
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