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About the role
Why this job mattersThe Engineering Enablement Advisor 2 supports the delivery of excellence in customer service through the tactical delivery of issue resolution in parallel assists activities and programs that enhance the organisations customer facing engineering capabilities.What Youll Be Doing1 - Supports the delivery of continuous assessments across a specified area of the organisations field engineering capabilities, identifying critical gaps and delivering the design of future required engineering states.2 - Supports the deployment of tools that enable engineering teams to continue building and innovating.3 - Participates in the timely resolution of critical customer escalations contributing to high standards of customer delivery. Undertakes the implementation of efficiency savings and delivers on targets for performance in output and quality to ensure an environment of continuous improvement is instilled in the team. Undertakes the designing and planning of tactical project plans across product / service groupings to meet time, cost and quality targets. Follows roadmaps for engineering capability, maturity, health and status updates ensuring the functions vision aligns with group strategy. Executes and delivers within standardised procedures in order to achieve objectives and the vision of the engineering enablement.The Skills Youll NeedTroubleshootingCustomer ServiceService DeliveryEscalation ManagementHealth & SafetyIssue ResolutionContinuous ImprovementCommercial AcumenData AnalysisKPI/Metric MonitoringTechnical SupportDecision MakingIncident ManagementGrowth MindsetQuality AssuranceProcess DesignInclusive LeadershipOur leadership standardsLooking in:Leading inclusively and SafelyI inspire and build trust through self-awareness, honesty and integrity.Owning outcomesI take the right decisions that benefit the broader organisation.Looking out:Delivering for the customerI execute brilliantly on clear priorities that add value to our customers and the wider business.Commercially savvyI demonstrate strong commercial focus, bringing an external perspective to decision-making.Looking to the future:Growth mindsetI experiment and identify opportunities for growth for both myself and the organisation.Building for the futureI build diverse future-ready teams where all individuals can be at their best. Why this job mattersThe Engineering Enablement Advisor 2 supports the delivery of excellence in customer service through the tactical delivery of issue resolution in parallel assists activities and programs that enhance the organisations customer facing engineering capabilities.What Youll Be Doing1 - Supports the delivery of continuous assessments across a specified area of the organisations field engineering capabilities, identifying critical gaps and delivering the design of future required engineering states.2 - Supports the deployment of tools that enable engineering teams to continue building and innovating.3 - Participates in the timely resolution of critical customer escalations contributing to high standards of customer delivery. Undertakes the implementation of efficiency savings and delivers on targets for performance in output and quality to ensure an environment of continuous improvement is instilled in the team. Undertakes the designing and planning of tactical project plans across product / service groupings to meet time, cost and quality targets. Follows roadmaps for engineering capability, maturity, health and status updates ensuring the functions vision aligns with group strategy. Executes and delivers within standardised procedures in order to achieve objectives and the vision of the engineering enablement.The Skills Youll NeedTroubleshootingCustomer ServiceService DeliveryEscalation ManagementHealth & SafetyIssue ResolutionContinuous ImprovementCommercial AcumenData AnalysisKPI/Metric MonitoringTechnical SupportDecision MakingIncident ManagementGrowth MindsetQuality AssuranceProcess DesignInclusive LeadershipOur leadership standardsLooking in:Leading inclusively and SafelyI inspire and build trust through self-awareness, honesty and integrity.Owning outcomesI take the right decisions that benefit the broader organisation.Looking out:Delivering for the customerI execute brilliantly on clear priorities that add value to our customers and the wider business.Commercially savvyI demonstrate strong commercial focus, bringing an external perspective to decision-making.Looking to the future:Growth mindsetI experiment and identify opportunities for growth for both myself and the organisation.Building for the futureI build diverse future-ready teams where all individuals can be at their best.
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