Support Case Specialist I

At least 1 year of Customer Support experience required. Excellent verbal and written communication skills Must be available to work nights, holidays, and weekends. Ability to multitask. Gives quick and effective speed of service. Able to handle complaints and challenging situations in a calm and patient manner. Ensures high standards, show initiative, proactivity, and professionalism. Flexibility to perform different tasks and follow procedures correctly. Has the drive and enthusiasm for personal development. Must be able to work independently with minimal supervision. Must be confident in one’s ability to assess situations and make informed decisions. Ability to manage a diverse range of activities and effectively prioritize responsibilities. Ability to obtain and/or be eligible for work authorization, regulatory licensing (where applicable) You will need to complete a background check and drug screen successfully ADDITIONAL REQUIREMENTS: Must be able to sit for extended periods Must be able to type and talk on the phone for extended periods Regular attendance in the office