Remote Service Desk

Job Summary: Provide remote IT support to users by resolving technical issues, ensuring smooth operations, and delivering excellent customer service. Key Responsibilities: Handle support requests via calls, chat, email, or ticketing toolsTroubleshoot hardware, software, and network issues remotelyResolve incidents or escalate within SLA timelinesManage user accounts (Active Directory, O365, password resets)Maintain accurate ticket updates and documentationRequirements: Graduate in IT or related field13 years of Service Desk / Remote Support experienceKnowledge of Windows, O365, VPN, Active DirectoryStrong communication and problem-solving skillsPay: 18,000.00 - 23,000.00 per month Benefits: Health insuranceProvident FundWork Location: In person Job Summary: Provide remote IT support to users by resolving technical issues, ensuring smooth operations, and delivering excellent customer service. Key Responsibilities: Handle support requests via calls, chat, email, or ticketing toolsTroubleshoot hardware, software, and network issues remotelyResolve incidents or escalate within SLA timelinesManage user accounts (Active Directory, O365, password resets)Maintain accurate ticket updates and documentationRequirements: Graduate in IT or related field13 years of Service Desk / Remote Support experienceKnowledge of Windows, O365, VPN, Active DirectoryStrong communication and problem-solving skillsPay: 18,000.00 - 23,000.00 per month Benefits: Health insuranceProvident FundWork Location: In person