Senior Service Delivery Manager

We are seeking an experienced Service Delivery Manager to oversee the end-to-end delivery of IT services, ensuring alignment with project objectives and client expectations. The ideal candidate will have handson experience in at least one of the following engagements: BI/DW, DWH, Data Warehousing, Data Analytics, Business Intelligence, Data Projects, Data Management, or Data Governance. Key Responsibilities Oversee end-to-end delivery of IT services, ensuring alignment with project objectives and client expectations Act as the primary point of contact for clients, addressing escalations, service issues, and improvement initiatives Manage project delivery within defined scope, timelines, and budget, ensuring adherence to SLAs and KPIs Monitor service delivery costs and budgets, ensuring resources are allocated efficiently and expenses remain within budget constraints Identify opportunities for cost optimization and value creation for both the client and the organization Collaborate with crossfunctional teams including engineering, QA, and operations to deliver highquality solutions Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions Drive continuous improvement initiatives to enhance efficiency, quality, and client satisfaction Identify and mitigate risks to service delivery, implementing proactive measures to ensure smooth operations Lead regular status reviews with stakeholders, providing clear and concise updates on project progress Ensure compliance with organizational standards, policies, and ITIL best practices Build and maintain strong relationships with clients to foster trust and longterm partnerships Stay updated with industry trends and best practices in service delivery management; attend conferences, workshops, and training sessions We are seeking an experienced Service Delivery Manager to oversee the end-to-end delivery of IT services, ensuring alignment with project objectives and client expectations. The ideal candidate will have handson experience in at least one of the following engagements: BI/DW, DWH, Data Warehousing, Data Analytics, Business Intelligence, Data Projects, Data Management, or Data Governance. Key Responsibilities Oversee end-to-end delivery of IT services, ensuring alignment with project objectives and client expectations Act as the primary point of contact for clients, addressing escalations, service issues, and improvement initiatives Manage project delivery within defined scope, timelines, and budget, ensuring adherence to SLAs and KPIs Monitor service delivery costs and budgets, ensuring resources are allocated efficiently and expenses remain within budget constraints Identify opportunities for cost optimization and value creation for both the client and the organization Collaborate with crossfunctional teams including engineering, QA, and operations to deliver highquality solutions Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions Drive continuous improvement initiatives to enhance efficiency, quality, and client satisfaction Identify and mitigate risks to service delivery, implementing proactive measures to ensure smooth operations Lead regular status reviews with stakeholders, providing clear and concise updates on project progress Ensure compliance with organizational standards, policies, and ITIL best practices Build and maintain strong relationships with clients to foster trust and longterm partnerships Stay updated with industry trends and best practices in service delivery management; attend conferences, workshops, and training sessions