Service Delivery Manager

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same. Your Role Application Support Leadership Manage multiple application support engagements and ensure smooth day-to-day operations across portfolios. Incident & Service Management Lead Incident, Problem, Change, and Major Incident Management activities while ensuring SLA compliance. Client & Stakeholder Management Work closely with end clients, provide governance reporting, drive issue resolution, and maintain service quality. Operations & Capacity Management Handle project finance, resource capacity planning, demand management, and operational efficiency. Cross-functional Coordination Coordinate with development, infrastructure, and support teams to resolve production issues and drive continuous improvement. Your Profile Overall Experience in 12-14 Years Needed. Application Operations Experience 810+ years of hands-on experience in application support and production operations. ITIL & ITSM Expertise Strong knowledge of ITIL processes, ITSM terminology, Incident/Problem/Change Management; ITIL certification preferred. Tools & Governance Experience with ITSM tools (ServiceNow, Remedy, etc.) and JIRA for tracking, reporting, and service management. Technical & Analytical Skills Strong techno-functional background with proven experience in production support, issue analysis, and root-cause resolution. Project & Communication Skills Experience in project finance, capacity planning, stakeholder management, client communication, and reporting. Knowledge of Java technologies (Struts, Hibernate, Spring) is an added advantage. What you''ll love about working here