Sap Service Delivery Manager

Role Overview: As a SAP Service Delivery Manager, your primary responsibility will be the end-to-end delivery and governance of SAP services (AMS / Projects / Enhancements) across customer accounts. You will serve as the main interface between client stakeholders and delivery teams, ensuring adherence to SLAs, maintaining service quality, ensuring operational stability, and driving continuous improvement. Key Responsibilities: - Possess robust SAP expertise, particularly in S/4HANA and ECC. - Demonstrate understanding of various SAP modules such as SD, MM, FICO, PP, etc., as well as SAP integrations including PI/PO, APIs, BTP. - Apply knowledge of AMS and support models. - Implement ITIL processes including Incident, Problem, Change, and Release management. - Govern SLAs/KPIs and provide reporting on service delivery. - Utilize experience in tools like ServiceNow or similar platforms. - Manage stakeholder relationships and engage with CXOs effectively. - Exhibit strong communication and presentation skills. - Demonstrate decision-making and problem-solving abilities. - Lead teams across global delivery models effectively. Qualifications Required: - You should have 12-18+ years of overall experience. - Minimum of 5+ years in a SAP SDM / Delivery Manager role. - Proven track record in SAP AMS & project delivery. - Experience in handling multi-client / multi-geography engagements. - Preferred certifications include PMP / ITIL Certification and SAP certifications. Additional Company Details: Omit this section as there are no additional details of the company provided in the job description. Role Overview: As a SAP Service Delivery Manager, your primary responsibility will be the end-to-end delivery and governance of SAP services (AMS / Projects / Enhancements) across customer accounts. You will serve as the main interface between client stakeholders and delivery teams, ensuring adherence to SLAs, maintaining service quality, ensuring operational stability, and driving continuous improvement. Key Responsibilities: - Possess robust SAP expertise, particularly in S/4HANA and ECC. - Demonstrate understanding of various SAP modules such as SD, MM, FICO, PP, etc., as well as SAP integrations including PI/PO, APIs, BTP. - Apply knowledge of AMS and support models. - Implement ITIL processes including Incident, Problem, Change, and Release management. - Govern SLAs/KPIs and provide reporting on service delivery. - Utilize experience in tools like ServiceNow or similar platforms. - Manage stakeholder relationships and engage with CXOs effectively. - Exhibit strong communication and presentation skills. - Demonstrate decision-making and problem-solving abilities. - Lead teams across global delivery models effectively. Qualifications Required: - You should have 12-18+ years of overall experience. - Minimum of 5+ years in a SAP SDM / Delivery Manager role. - Proven track record in SAP AMS & project delivery. - Experience in handling multi-client / multi-geography engagements. - Preferred certifications include PMP / ITIL Certification and SAP certifications. Additional Company Details: Omit this section as there are no additional details of the company provided in the job description.