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About the role
As a SAP Service Delivery Manager, your role will involve being responsible for the end-to-end delivery and governance of SAP services (AMS / Projects / Enhancements) across customer accounts. You will act as the primary interface between client stakeholders and delivery teams, ensuring SLA adherence, service quality, operational stability, and continuous improvement. Key Responsibilities: - Strong SAP expertise required, particularly in S/4HANA and ECC - Understanding of SAP modules such as SD, MM, FICO, PP, etc. - Knowledge of SAP integrations including PI/PO, APIs, BTP - Familiarity with AMS and support models - Implement ITIL processes like Incident, Problem, Change, Release - Governance and reporting of SLAs/KPIs - Experience in ServiceNow or similar tools for service management - Proficient in stakeholder management and CXO engagement - Excellent communication and presentation skills - Ability in decision-making and problem-solving - Leading teams across global delivery models Qualifications Required: - 1218+ years of overall experience - Minimum 5+ years in SAP SDM / Delivery Manager role - Proven experience in SAP AMS & project delivery - Handling multi-client / multi-geography engagements - Preferred certifications: PMP / ITIL Certification, SAP certifications Please note: No additional details of the company were provided in the job description. As a SAP Service Delivery Manager, your role will involve being responsible for the end-to-end delivery and governance of SAP services (AMS / Projects / Enhancements) across customer accounts. You will act as the primary interface between client stakeholders and delivery teams, ensuring SLA adherence, service quality, operational stability, and continuous improvement. Key Responsibilities: - Strong SAP expertise required, particularly in S/4HANA and ECC - Understanding of SAP modules such as SD, MM, FICO, PP, etc. - Knowledge of SAP integrations including PI/PO, APIs, BTP - Familiarity with AMS and support models - Implement ITIL processes like Incident, Problem, Change, Release - Governance and reporting of SLAs/KPIs - Experience in ServiceNow or similar tools for service management - Proficient in stakeholder management and CXO engagement - Excellent communication and presentation skills - Ability in decision-making and problem-solving - Leading teams across global delivery models Qualifications Required: - 1218+ years of overall experience - Minimum 5+ years in SAP SDM / Delivery Manager role - Proven experience in SAP AMS & project delivery - Handling multi-client / multi-geography engagements - Preferred certifications: PMP / ITIL Certification, SAP certifications Please note: No additional details of the company were provided in the job description.
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