Senior Manager - IT

Job Description - Senior Manager IT Reporting To - Vice President Administration / VP IT Parent Company Direct Reports IT Managers IT Executives Campus IT Key Responsibilities 1. IT Infrastructure Governance & Operations Lead and oversee IT operations across all campuses. Ensure uninterrupted functioning of networks, internet connectivity, servers, CCTV systems, smart classrooms, biometric devices, desktops, laptops, printers, and communication systems. Establish IT service standards and operational procedures. Monitor infrastructure performance through centralized dashboards. Drive preventive maintenance programs across campuses. 2. ERP & Digital Systems Management Own and manage all institutional ERP platforms. Manage user access and role-based permissions. Ensure accuracy and integrity of institutional data. Lead ERP upgrades and integrations Ensure smooth operation of: Student Information Systems Attendance Systems Fee Management Systems HRMS Learning Management Systems 3. Cyber Security & Information Protection Develop and implement cyber security policies. Conduct vulnerability assessments and risk reviews. Establish security incident response procedures. Ensure protection of student, parent, staff, and institutional data. Manage: Firewalls Antivirus solutions Endpoint security Network security controls Threat monitoring systems 4. Backup, Disaster Recovery & Business Continuity Define and implement backup policies. Monitor backup schedules and recovery processes. Conduct disaster recovery drills and testing. Maintain business continuity plans for all critical systems. Ensure availability of recovery documentation. 5. IT Risk Management & Compliance Conduct periodic IT risk assessments. Maintain technology risk registers. Ensure software license compliance. Coordinate internal and external IT audits. Monitor regulatory and compliance requirements. 6. Academic Technology Enablement Support digital learning initiatives across campuses. Support academic teams during examinations and result processing. Ensure readiness of: Smart classrooms Digital content delivery systems Online examination platforms Assessment and reporting systems 7. Service Delivery & Stakeholder Support Lead centralized IT support functions. Support Academic, Admissions, Finance, HR, Administration, Transport, and Operations teams. Manage helpdesk operations and service delivery standards. Drive customer satisfaction initiatives. 8. Vendor Management & Technology Projects Manage technology vendors and service providers. Negotiate AMCs and support contracts. Lead technology implementation and upgrade projects. Ensure projects are delivered within budget and timelines. 9. Digital Transformation & Process Automation Drive automation and digitization initiatives. Develop dashboards and management reporting systems. Improve efficiency through workflow automation. Introduce innovative technologies supporting institutional growth. Qualifications Education B.E./B.Tech in Computer Science, Information Technology, Electronics, or related discipline. MBA / PG Diploma in IT Management preferred. Certifications (Preferred) ITIL CISSP CISM CEH Microsoft Certifications Cisco Certifications ISO 27001 Lead Implementer/Auditor Experience 10–15 years of IT experience. Minimum 5 years in a leadership role managing multiple locations/campuses. Experience in large organizations, or multi-site operations preferred.