Source description
About the role
As a technical support specialist in the Retail Distribution sector focusing on Mobile & Consumer Goods, Value-Added Tech Distribution including Audio & Video, Fire, Security, Automation, Network & Power Solutions, and Fundamental Resource Management & AI, as well as Global Commerce serving as a launchpad for global and Indian brands on e-commerce platforms, your role involves providing exceptional technical support to customers, dealers, and field technicians. Your responsibilities include: - Providing technical support through various channels such as phone, email, and remote access tools. - Diagnosing and troubleshooting technical issues related to hardware, software, and network components. - Conducting remote diagnostics to identify system faults and guiding customers through troubleshooting and resolution steps. - Assisting in the development and delivery of technical training programs for customers, dealers, and internal teams. To excel in this role, you should have a Diploma or bachelor's degree in engineering, Computer Science, or a related technical field. Additionally, you should be proficient in troubleshooting intrusion and IP VDP system issues, possess knowledge of network protocols, IP configurations, and video management software. A willingness to travel occasionally for on-site visits, installations, and training sessions is also required. This job offers you the opportunity to work in a dynamic environment where you can contribute to the success of the distribution and commerce sectors while honing your technical support skills. As a technical support specialist in the Retail Distribution sector focusing on Mobile & Consumer Goods, Value-Added Tech Distribution including Audio & Video, Fire, Security, Automation, Network & Power Solutions, and Fundamental Resource Management & AI, as well as Global Commerce serving as a launchpad for global and Indian brands on e-commerce platforms, your role involves providing exceptional technical support to customers, dealers, and field technicians. Your responsibilities include: - Providing technical support through various channels such as phone, email, and remote access tools. - Diagnosing and troubleshooting technical issues related to hardware, software, and network components. - Conducting remote diagnostics to identify system faults and guiding customers through troubleshooting and resolution steps. - Assisting in the development and delivery of technical training programs for customers, dealers, and internal teams. To excel in this role, you should have a Diploma or bachelor's degree in engineering, Computer Science, or a related technical field. Additionally, you should be proficient in troubleshooting intrusion and IP VDP system issues, possess knowledge of network protocols, IP configurations, and video management software. A willingness to travel occasionally for on-site visits, installations, and training sessions is also required. This job offers you the opportunity to work in a dynamic environment where you can contribute to the success of the distribution and commerce sectors while honing your technical support skills.
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