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About the role
Retail Distribution - Mobile & Consumer Goods Value-Added Tech Distribution - Audio & Video, Fire, Security, Automation, Network & Power Solutions and Fundamental Resource Management & AI Global Commerce - Launchpad for global and Indian brands on e-commerce platforms Provide technical support to customers, dealers, and field technicians through various channels, including phone, email, and remote access tools. Diagnose and troubleshoot technical issues related to hardware, software, and network components. Conduct remote diagnostics to identify system faults and guide customers through appropriate troubleshooting and resolution steps. Assist the training department in developing and delivering technical training programs for customers, dealers, and internal teams. Diploma or bachelor's degree in engineering, Computer Science, or a related technical field Proficient in troubleshooting intrusion and IP VDP system issues, including knowledge of network protocols, IP configurations, and video management software. Willingness to travel occasionally for on-site visits, installations, and training sessions. Retail Distribution - Mobile & Consumer Goods Value-Added Tech Distribution - Audio & Video, Fire, Security, Automation, Network & Power Solutions and Fundamental Resource Management & AI Global Commerce - Launchpad for global and Indian brands on e-commerce platforms Provide technical support to customers, dealers, and field technicians through various channels, including phone, email, and remote access tools. Diagnose and troubleshoot technical issues related to hardware, software, and network components. Conduct remote diagnostics to identify system faults and guide customers through appropriate troubleshooting and resolution steps. Assist the training department in developing and delivering technical training programs for customers, dealers, and internal teams. Diploma or bachelor's degree in engineering, Computer Science, or a related technical field Proficient in troubleshooting intrusion and IP VDP system issues, including knowledge of network protocols, IP configurations, and video management software. Willingness to travel occasionally for on-site visits, installations, and training sessions.
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