Monitoring and Operations Executive - Travel Services

Monitoring and Operations Executive Travel Services (Male Candidates Only) Real-Time Monitoring: o Monitor performance and availability using tools such as AppOptics, Centreon, SolarWinds, Zabbix, and Nagios. o Track application health, CPU, RAM, disk usage, and service uptime across systems and environments. Travel Services Monitoring: o Monitor and analyze successful vs failed flight/hotel bookings, and flag anomalies. o Track and report payment gateway failures; promptly notify the concerned teams. o Monitor booking platforms, mobile apps, and API services for any service unavailability or downtime. Incident & Alert Management: o Raise and manage incidents/tickets according to defined priority/severity levels. o Escalate unresolved or repeated issues to the respective resolver teams and follow up until resolution. o Ensure critical incidents (e.g., no bookings on the portal/app) are escalated immediately and drive them to closure. Collaboration & Reporting: o Maintain logs and dashboards for conversion ratios, uptime/downtime patterns, and critical alerts. o Recommend actions or permanent fixes for services with frequent or long-term issues. Team Coordination: o Collaborate with team members in other shifts to ensure smooth handovers and incident continuity. o Ensure SOP adherence during monitoring, ticketing, and escalation processes.