Source description
About the role
Provide dedicated technical support to VIP clients, including troubleshooting Laptop, Desktop, MAC, software, and network issues Manage and resolve incidents and service requests promptly and efficiently Maintain a high level of client satisfaction through effective communication, follow-up, and proactive issue resolution Collaborate with other IT teams and departments to resolve complex technical issues Document all support activities, client interactions, and issue resolutions in the service management system Provide training and guidance to VIP clients on the use of IT systems and applications Stay current with the latest technology trends, tools, and best practices to provide innovative solutions to VIP clients Expert-level knowledge of Windows/macOS and Microsoft 365 Strong troubleshooting skills under time pressure Knowledge of security, encryption, MFA, and executive-level data handling Excellent communication, discretion, and professionalism Ability to work beyond standard hours when required Be proficient with English while coordinating with user Ensure the confidentiality and security of VIP client information and data.
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