Application Production Support Professional

Position Description: Application Production Support Position Description Job Title: Application Production Support Experience: 4 to 5 Yrs Category: IT Infrastructure Main location: Bangalore/Chennai Employment Type: Full Time Qualification: Bachelors degree in computer science or related field or higher with minimum 3 years of relevant experience. Key Responsibilities: Support for People, SGDIR and IGG applications. Ensure smooth operations. Incident and problem management aligned with ITIL processes Monitoring and troubleshooting of the tickets using excel and sql queries Informatica and Dev Ops knowledge required for the debugging and fixing minor issues. Usage of UNITY properly for Incident, Request and Problem Tracking. Ability to multitask between various operational activities, along with contributing to needs of the organization. Timely Identification and communication of any unresolved issues/gaps/Risks to Lead/Manager with suggestive solutions. Effective redesign jobs if required to reduce failures on recurring issues. Support and solve problems in Homologation and production environment. Identify root causes for higher issues. Skill Set Required: Strong understanding of ITIL processes Proficiency in Informatica Experience with Dev Ops SQL expertise Hands-on with Excel and Macros. Require 3-7 years relevant experience on application support (L2 Support). Skills: Dev Ops Incident Management Informatica Microsoft SQL Server Problem Management