Desktop/Tech Support_L6

Direct Responsibilities Strategic Planning & Initiation Detailed Project Planning Methodology & Governance Execution & Delivery Risk & Issue Management Stakeholder & Communication Management Benefits Realisation & Continuous Improvement Technical & Behavioral Competencies Proficient with project‑management tools (MS Project, Primavera, Smartsheet, Azure DevOps, or equivalent). . Strong data‑analysis capability – comfortable building dashboards in Power BI, Tableau or Excel to monitor KPI trends. . Familiarity with system integration concepts, data migration, and cut‑over rehearsals (e.g., DR drills, blue‑green deployments). Specific Qualifications: Skills Referential (Required knowledge, skills and abilities) Technical Skills: . Proficient with project‑management tools (MS Project, Primavera, Smartsheet, Azure DevOps, or equivalent). . Strong data‑analysis capability – comfortable building dashboards in Power BI, Tableau or Excel to monitor KPI trends. . Familiarity with system integration concepts, data migration, and cut‑over rehearsals (e.g., DR drills, blue‑green deployments). Behavioral Skills: Strong influencing and stakeholder‑management skills; ability to gain consensus across senior and functional leaders.. Excellent communication – clear, concise, and tailored for both technical and non‑technical audiences.. Proactive problem‑solver; calm under pressure during cut‑over windows.. High integrity and accountability – owns outcomes from start to finish.. Coaching mindset – mentors team members and fosters a collaborative environment. Education Level: Bachelor's degree in Business, , Computer Science, or related field (Master's preferred). Location: Mumbai