Multilingual Service Desk Analyst (Estonian) to Philippines

Want to expand your experience in one of the world's largest IT and business consulting services firms? JOIN CGI PHILIPPINES! • Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction. • Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency. • Produces quality work and results. • Ensure fast and accurate turnaround of work. • Solve problems using agreed upon procedures. • Develop a comprehensive understanding and mastery of all tools. • Remain updated on products, policy, procedure and other important operational issues. • Perform other duties as assigned.