NOC L2 - Engineer

Position Description: Position: Network Operations Center Engineer Experience: 2 - 5 Years Category: IT Infrastructure Main location: Bangalore Position ID: J0626-1915 Employment Type: Full Time Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience. Job Description: NOC - Level 2 . Hands on trouble shooting experience and Configuration and management of Cisco Routers. (Must to have) . Hands on trouble shooting experience and Configuration and management of Cisco Catalyst , Nexus series of switches. (Must to have) . In-depth knowledge and practical understanding of Networking concepts OSI, TCP and DNS, DHCP, IP, ARP, ICMP, TCP, UDP, SNMP, . Candidate must have experience in LAN/WAN troubleshooting. . Provide incident response resolution as part of the 24x7 Network Operations Center . Responsible for handling the Entire Network of a major Client. . Required to follow detailed change management and incident management processes . Communicate / Collaborate with other technical teams regarding Routing/Switching/Wireless operations . Work in a fast paced operations environment Troubleshooting DC environment incidents Contact ISP service providers / Vendors in case of incidents and hands and feet support . Good in communication and capable of handling inbound and outbound customer calls, which includes live network troubleshooting. Preferred NOC Skills with SD back Ground (Must to have) . Good in tools PRTG, Zabbix, ServiceNow (Must to have) . Good to have knowledge of genesis platform to handle Inbound / Outbound Calls . Certification :CCNA (must to have)/ CCNP (good to have) . Candidate should be willing to work in 24x7 rotational shifts. . Ensure tickets assigned to the queue are accepted and worked on time . Monitor 'open' tickets Skills: Corp. Social Responsibility English Network What you can expect from us: Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world.