Remote Support Engineer, Junior

CGI Federal has an exciting opportunity for a Remote Support Engineer within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities. The Remote Support Engineer provides technical assistance to customers and internal users, resolving issues related to hardware, software, and systems, all from a remote location. They troubleshoot problems, guide users through solutions, and ensure a positive customer experience, often utilizing phone, email, and chat. Their responsibilities include resolving technical issues, documenting solutions, and escalating complex problems when necessary. CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission. This position is located in USA VA Arlington, and is 100% onsite.