Senior Consultant – D365 F&O AMS Team Lead

Founded in 1976, CGI is among the world's largest independent IT and business consulting services firms. With 94,000 consultants and professionals globally, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services, and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion, and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com. Job Title: Senior Consultant – D365 F&O AMS Team Lead Position: LA / AC Experience: 5–12 years of experience Job location: Bangalore / Chennai / Hyderabad Position ID: J0726-1392 Work Type: Hybrid Employment Type: Full Time / Permanent Qualification: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Mandatory Skills . Microsoft Dynamics 365 Finance & Operations (D365 F&O) . D365 Finance and Supply Chain Management Modules . Application Managed Services (AMS) Support . Incident, Problem and Change Management . Service Delivery Governance . Azure DevOps (ADO) . ServiceNow . Root Cause Analysis (RCA) . Release and Deployment Coordination . ITIL Framework . Stakeholder Management . Team Leadership . Resource Planning and Work Allocation . SLA/KPI Monitoring and Reporting . Offshore Onsite Coordination . Risk and Issue Management . Knowledge Transition and Knowledge Management Preferred Skills . Power BI . D365 Integrations . BankFabric Integration Support . Utilities / Energy Industry Experience . Managed Services Transition Experience Experience . 5–12 years overall IT experience . Minimum 5 years of D365 F&O experience . Minimum 2–3 years leading AMS support teams . Experience managing offshore delivery teams . Experience participating in governance and service review meetings Key Responsibilities . Lead D365 AMS support team . Manage ticket queues and workload distribution . Drive SLA and KPI compliance . Manage escalations and stakeholder communication . Participate in weekly and monthly governance meetings . Review RCA and Problem Management activities . Support continuous service improvement initiatives . Mentor and guide team members CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. #LI-GB9