Service Desk Analyst - Dutch and French (Trilingual)

. Resolving issues utilizing excellent customer service skills, problem solving skills, and technical skills . Thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction. . Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy and proficiency. . Produce quality work and results. . Ensure fast and accurate turnaround of work. . Solve problems using agreed upon procedures. . Develop a comprehensive understanding and mastery of all tools. . Remain updated on products, policy, procedure, and other important operational issues. . Perform other duties as assigned. . To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer. . Follow agreed escalation procedures. . To come in on time and on the scheduled shift and Breaks assigned by the people manager. . Follow rest day schedule as assigned. . Assists Service Desk Specialist in processing non complex work orders, service request as necessary support requirements assigned by the Service desk management team or Service Desk Manager