Technical Support Developer

As a Technical Support Engineer at Chargebee, you will be a crucial member of the team responsible for providing advanced technical product support to clients. Your role will involve leveraging your expertise in API integrations, front-end technologies like JavaScript, and knowledge of SDLC and Revenue Management to enhance customer satisfaction and drive the success of our product offerings. Key Responsibilities: - Provide advanced technical product support to clients through various channels, developing a deep understanding of our product offerings. - Utilize tools like Postman to test and troubleshoot API-related issues, ensuring smooth integration. - Familiarize yourself with external tools such as Salesforce, Netsuite, and Quickbooks that our product integrates with, and offer optimal solutions to clients. - Identify customer pain points and translate them into product capabilities to enhance user experience. - Create knowledge articles based on your product expertise to enable self-serve capabilities for customers. - Approach customer problems holistically, providing solutions rather than just answers to their queries. - Utilize industry experience to devise innovative solutions that improve efficiency. - Offer round-the-clock customer support and work in shifts as required. Qualifications/Skills Required: - Bachelor's degree in Computer Science or relevant certifications in technologies, or equivalent practical experience. - Proficiency in working with APIs and front-end technologies like JavaScript. - Strong communication skills to effectively interact with clients. - 3-5 years of experience in a customer-facing role for a SaaS product. - Previous exposure to tools such as Salesforce, Quickbooks, Xero, or e-commerce platforms. - Experience with payment gateways, subscription management tools, and invoicing tools in the Fintech domain. - Excellent problem-solving and logical thinking abilities. - Willingness to work in shifts to provide support around the clock. If you are passionate about technical support, API integrations, and ensuring customer satisfaction, we look forward to having you on board at Chargebee! As a Technical Support Engineer at Chargebee, you will be a crucial member of the team responsible for providing advanced technical product support to clients. Your role will involve leveraging your expertise in API integrations, front-end technologies like JavaScript, and knowledge of SDLC and Revenue Management to enhance customer satisfaction and drive the success of our product offerings. Key Responsibilities: - Provide advanced technical product support to clients through various channels, developing a deep understanding of our product offerings. - Utilize tools like Postman to test and troubleshoot API-related issues, ensuring smooth integration. - Familiarize yourself with external tools such as Salesforce, Netsuite, and Quickbooks that our product integrates with, and offer optimal solutions to clients. - Identify customer pain points and translate them into product capabilities to enhance user experience. - Create knowledge articles based on your product expertise to enable self-serve capabilities for customers. - Approach customer problems holistically, providing solutions rather than just answers to their queries. - Utilize industry experience to devise innovative solutions that improve efficiency. - Offer round-the-clock customer support and work in shifts as required. Qualifications/Skills Required: - Bachelor's degree in Computer Science or relevant certifications in technologies, or equivalent practical experience. - Proficiency in working with APIs and front-end technologies like JavaScript. - Strong communication skills to effectively interact with clients. - 3-5 years of experience in a customer-facing role for a SaaS product. - Previous exposure to tools such as Salesforce, Quickbooks, Xero, or e-commerce platforms. - Experience with payment gateways, subscription management tools, and invoicing tools in the Fintech domain. - Excellent problem-solving and logical thinking abilities. - Willingness to work in shifts to provide support around the clock. If you are passionate about technical support, API integrations, and ensuring customer satisfaction, we look forward to having you on board at Chargebee!